Frequently Asked Questions

Yes for all online bookings and yes, for the bond if you are booking from our agents in person.
All payments must be paid in full at time of booking. If this is not possible please contact us to discuss your individual needs. In some instances we may contact you for a holding deposit to secure your reservation.
Minimum period is 2 hours. Its always more cost effective to extend your booking upfront, so talk to us about our upgrade offers.
Yes. You need to pay for the extended hire period in advance. This is in order to ensure continuation of your insurance coverage. We can take phone payment for this purpose.
Our vans can be driven on a valid car licence. We recognise all current non-provisional Australian and current overseas licenses. The required driver’s license must be in English with photo and produced at the commencement of the rental. Should the license be in another language an International Driving Permit must accompany it.

No ‘Red’ ‘P’s are accepted however Green ‘P’s are accepted if the driver is over 23 years of age. We must sight and record the details of every driver.

There are no additional costs for additional drivers. All drivers must be named on the hire agreement otherwise there is no insurance cover provided.

The minimum driver age is 23 years. The maximum driver age is 75 years. So hopefully we’ve got you covered?
We provide 24 hour, national road-side assistance but conditions do apply, so please call us in the event your vehicle requires assistance.

You maybe liable to pay for any Roadside Assistance or for lost, damaged or ‘locked-in’ keys etc.

You can add Roadside Assistance to your hire agreement upfront to reduce any risk in the event of a breakdown. Simply call us for more information.

You as the ‘hirer’ are responsible to pay for all Road Tolls. Please refer to the booking confirmation details and the “Important Information” page for full details.
Yes. It is your responsibility to pay all road/traffic and/or parking infringements whilst you are using our vehicle. All infringement Notice’s for traffic or parking fines that we process on your behalf will attract a $33 administration fee per infringement regardless of the reason or fault.
It will cost you your bond and applicable excess if insurance is accepted.

If not covered by insurance the default position, at law, is that the driver (not the registered owner, that is SMH) is responsible for all property damage repair.

There are several ways to contact us, you may use the ‘LIVE CHAT’ feature during standard business hours or email us at Alternatively you can call us on 1300 826 883.

Can’t find the answer your looking for? Try our ‘LIVE CHAT‘ functionality to instantly talk to one of our Australian Sales Team. Were always happy to answer any questions you may have about your VAN or UTE rental.